Tag Archives: Case Study

Case Study: LPL

Customer Stories, Press Releases, ,

Hoowla Review LPL Case Study

Background

Launched in August 2017, LPL are a division of established Manchester law firm Read Roper & Read.

With a strong commitment to delivering exceptional customer service and speeding up the conveyancing process, LPL offers a fresh approach to conveyancing.

 

Challenge

With the focus on providing outstanding customer service by delivering an accessible conveyancing service, customer communication is a key factor for LPL.

Offering clients the ability to interact with the team at a time to suit them means the client is in control of their property transaction.

With this in mind LPL also wanted to offer clients the option to login to view the progress of their case online, request updates, fill in client questionnaires and sign and submit forms securely to improve the transaction time.

 

Solution

Hoowla and LPL worked closely to tailor a bespoke version of Hoowla’s case management software, built to LPL’s specifications. They also designed and built LPL’s website and installed the conveyancing quote calculator, fully branded to LPL.

A modern approach to conveyancing was the focus, with clients being able to interact with LPL at a time convenient to them, and view and request case updates.

LPL use Quill for their accounting, so a full integration between Quill and LPL’s case management software was a requirement.

 

Solutions Implemented:

– Tailored Case Management System

– Conveyancing Quote Calculator

 

Results

The case tracking allows LPL’s clients to log in and view the progress of their case and request updates at any time.

The ability to fill in client questionnaires, digitally sign documents and submit forms securely means the transaction time is greatly reduced, eliminates the chances of lost mail and saves on the cost of posting information back and forth.

The average completion time for LPL is less that 4 weeks and 5 star reviews show clients value the ability to login to the system to see updates, estimated completion dates of each stage and add notes to their case.

About Hoowla

Hoowla promotes a modern approach to conveyancing case management software.

The fully cloud based system includes full accounts, precedents and letters, search ordering, online SDLT submissions, dashboard reporting and more.

 

Request A Demo

To see how we can improve your firm’s efficiency and help you keep up to date with industry changes call us on 01792 687146 or visit hoowla.com

Case Study: New Start Vanessa Newman Property Lawyers

Customer Stories, News, ,

Vanessa Newman Property Lawyers Hoowla Case Study

Background

Vanessa Newman Property Lawyers are a new start based in St Neots, Cambridgeshire.

Vanessa believes that a modern conveyancing firm should offer clients a personal service combined with leading technology to provide the best possible experience and ensure that the transaction reaches completion as quickly as possible.

 

Challenge

Though specialising in conveyancing, Vanessa was looking for a case management system that would enable her to handle all matters.

Vanessa was looking to work with a case management provider who offered her the same kind of customer care that she offers her clients.  As a new start price was also an important consideration.

 

Solution

Vanessa Newman Property Lawyers implemented Hoowla’s Conveyancing Quote Calculator and full Case Management System.

The Quote Calculator has been installed on Vanessa’s website and a dedicated login has also been provided to one of the agents she works with to make quoting simpler for them and enable them to easily pass work through.

 

Solutions Implemented:

– Tailored Case Management System

– Conveyancing Quote Calculator

 

Results

Installing the Quote Calculator on Vanessa’s website allows clients to request an instant conveyancing quote. Dedicated logins for agents allows them to generate quotes for their clients and pass work through to Vanessa.

The case management system allows Vanessa to build her own workflows to suit requirements for different matters.

Hoowla’s integration with the Land Registry and Index Search Providers means she can request documents without having to leave Hoowla or double enter data and the AML integration means she can easily ID check clients.

Vanessa’s clients also love Hoowla as they can track their case online .

 

About Hoowla

Hoowla promotes a modern approach to conveyancing case management software.

The fully cloud based system includes full accounts, precedents and letters, search ordering, online SDLT submissions, dashboard reporting and more.

 

Request A Demo

To see how we can improve your firm’s efficiency and help you keep up to date with industry changes call us on 01792 687146 or visit hoowla.com

Roland Robinsons Fenton Use Hoowla’s Bespoke Case Management Software to Streamline Conveyancing Process

Customer Stories, News, Press Releases,

One of the largest legal practices in the North West, Roland Robinsons and Fenton are proud to be a modern law firm who embrace technology to improve client experience. The expert team covers a variety of work areas, including conveyancing, litigation, commercial, private client and family law.

In keeping with their modern approach Roland Robinsons and Fenton use Hoowla’s bespoke Case Management software within their conveyancing department, making it easy to generate quotes, reducing the time spent on each case, retaining client information for future transactions and analyses matters such as sources of work, average transaction time and monitor how many files are handled during a specific timescale.

Solicitor Alastair Finn explains “We were looking for a more modern, user-friendly system to help us streamline the conveyancing process and compete with other firms in the area, particularly in relation to speed of transactions and management of larger caseloads.
We also wanted something cloud-based so that we could access the system from anywhere. We reviewed a wide range of systems, which were greatly varied in cost, and overall Hoowla offered great value for money. We were also greatly impressed with the willingness of Hoowla to tailor their system in order to suit our firm, rather than providing a finished product to which we had to adapt.”

This willingness to tailor our case management system to the needs of the client is one of the aspects of the business that Hoowla pride themselves on.
We believe that technology should make modern life easier and work closely with the client on set up and going forward to create a system bespoke to them and how their firm works.

Hoowla managing director Adam Curtis says “It’s an absolute pleasure working with the team at Roland Robinsons Fenton. They are a forward thinking firm that place efficiency, a modern approach and great client care at the top of their list. We’ve worked along side the team customising their Hoowla experience so that it fits the way they want to work.”

Alastair says that he would not hesitate to recommend Hoowla to other law firms; “Every aspect of the conveyancing process has been tied together and located in one place, from quotation to closure of a file Hoowla is able to cover the entire transaction and keep everything we need in one place.
Hoowla is an incredibly cost effective approach to case management, incredible user friendly and easy for any member of the team to carry out work on any file at any time, but perhaps the biggest asset to Hoowla is the helpfulness and willingness of the staff to ensure that the firm gets a case management system which suits their needs perfectly.”

Case Study: Rhodda & Co

Customer Stories, News, ,

Clacton on Sea based Rhodda & Co LLP Solicitors have chosen to implement Hoowla’s case management software for their conveyancing department, to continue offering their clients the top class service the firm is known for.

A modern firm with a focus on offering clients a friendly, personal and professional service, Rhodda & Co specialise in wills and probate and conveyancing within the local area and beyond.

Rhodda & Co were using online conveyancing case management software previously but found that the lack of customer support, limitations within the system and difficulty to update documents meant the system was costing them valuable time.

Head of Conveyancing Emma Warren explains “We requested a demo and were immediately impressed. Adam approached the demo, and us, in a very individual way. He showed us the ways the system fits around us, not the way we could fit around the system. We wanted a system which we could tailor to our way of working, that we could easily alter at anytime and that had excellent customer support. It was evident from the demo that Hoowla ticked all our boxes and so our decision was easy thereafter.”

Hoowla is a fully cloud based software solution, providing a modern approach to legal software. Hoowla’s case management software allows legal professionals to manage their case loads efficiently and automatically generate legal documents, submitting information to third parties such as HMRC and the Land Registry.

Updates are frequent, and the Hoowla team works with firms to provide a software solution specific to them.

Hoowla managing director Adam Curtis says “Hoowla is a perfect solution for progressive firms like Rhodda & Co who embrace advancements in technology and utilise them to deliver the best possible service to their clients. We are delighted that they have chosen Hoowla for their case management and conveyancing quoting system.”

Although Rhodda & Co have only been using Hoowla for a short time they are already seeing massive benefits, as Emma explains “Since implementing Hoowla’s case management system the conveyancing team are able to produce documents much quicker, allowing them to do more work in the day. We can alter templates, workflows, documents, reports and letters easily without needing help from the Hoowla team, while knowing they are only a phone call away if needed.

The customer service is second to none; all of Hoowla are there to assist whenever needed but in honesty the system is so simple most issues can be worked out without recourse to Hoowla staff. It’s a simple, adaptable yet professional system with outstanding customer service and I would recommend Hoowla to anyone.”