One of the largest legal practices in the North West, Roland Robinsons and Fenton are proud to be a modern law firm who embrace technology to improve client experience. The expert team covers a variety of work areas, including conveyancing, litigation, commercial, private client and family law.
In keeping with their modern approach Roland Robinsons and Fenton use Hoowla’s bespoke Case Management software within their conveyancing department, making it easy to generate quotes, reducing the time spent on each case, retaining client information for future transactions and analyses matters such as sources of work, average transaction time and monitor how many files are handled during a specific timescale.
Solicitor Alastair Finn explains “We were looking for a more modern, user-friendly system to help us streamline the conveyancing process and compete with other firms in the area, particularly in relation to speed of transactions and management of larger caseloads.
We also wanted something cloud-based so that we could access the system from anywhere. We reviewed a wide range of systems, which were greatly varied in cost, and overall Hoowla offered great value for money. We were also greatly impressed with the willingness of Hoowla to tailor their system in order to suit our firm, rather than providing a finished product to which we had to adapt.”
This willingness to tailor their case management system to the needs of the client is one of the aspects of the business that Hoowla pride themselves on.
They believe that technology should make modern life easier and work closely with the client on set up and going forward to create a system bespoke to them and how their firm works.
Hoowla managing director Adam Curtis says “It’s an absolute pleasure working with the team at Roland Robinsons Fenton. They are a forward thinking firm that place efficiency, a modern approach and great client care at the top of their list. We’ve worked along side the team customising their Hoowla experience so that it fits the way they want to work.”
Finn says that he would not hesitate to recommend Hoowla to other law firms; “Every aspect of the conveyancing process has been tied together and located in one place, from quotation to closure of a file Hoowla is able to cover the entire transaction and keep everything we need in one place.
Hoowla is an incredibly cost effective approach to case management, incredible user friendly and easy for any member of the team to carry out work on any file at any time, but perhaps the biggest asset to Hoowla is the helpfulness and willingness of the staff to ensure that the firm gets a case management system which suits their needs perfectly.”