Category Archives: Customer Stories

Rhodda & Co Hoowla Case Management Software Case Study

Clacton on Sea based Rhodda & Co LLP Solicitors have chosen to implement Hoowla’s case management software for their conveyancing department, to continue offering their clients the top class service the firm is known for.

A modern firm with a focus on offering clients a friendly, personal and professional service, Rhodda & Co specialise in wills and probate and conveyancing within the local area and beyond.

Rhodda & Co were using online conveyancing case management software previously but found that the lack of customer support, limitations within the system and difficulty to update documents meant the system was costing them valuable time.

Head of Conveyancing Emma Warren explains “We requested a demo and were immediately impressed. Adam approached the demo, and us, in a very individual way. He showed us the ways the system fits around us, not the way we could fit around the system. We wanted a system which we could tailor to our way of working, that we could easily alter at anytime and that had excellent customer support. It was evident from the demo that Hoowla ticked all our boxes and so our decision was easy thereafter.”

Hoowla is a fully cloud based software solution, providing a modern approach to legal software. Hoowla’s case management software allows legal professionals to manage their case loads efficiently and automatically generate legal documents, submitting information to third parties such as HMRC and the Land Registry.

Updates are frequent, and the Hoowla team works with firms to provide a software solution specific to them.

Hoowla managing director Adam Curtis says “Hoowla is a perfect solution for progressive firms like Rhodda & Co who embrace advancements in technology and utilise them to deliver the best possible service to their clients. We are delighted that they have chosen Hoowla for their case management and conveyancing quoting system.”

Although Rhodda & Co have only been using Hoowla for a short time they are already seeing massive benefits, as Emma explains “Since implementing Hoowla’s case management system the conveyancing team are able to produce documents much quicker, allowing them to do more work in the day. We can alter templates, workflows, documents, reports and letters easily without needing help from the Hoowla team, while knowing they are only a phone call away if needed.

The customer service is second to none; all of Hoowla are there to assist whenever needed but in honesty the system is so simple most issues can be worked out without recourse to Hoowla staff. It’s a simple, adaptable yet professional system with outstanding customer service and I would recommend Hoowla to anyone.”

 

Williamsons Solicitors have embraced technology by choosing to use Hoowla’s conveyancing platform. They bring together the brightest minds in the practice, priding themselves on being approachable, sympathetic and understanding and built a fantastic reputation through putting clients at the centre of everything they do. Their team of 120 highly regarded and experienced staff are based in offices in Hull, Beverley, Driffield and Bridlington.

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Implementing the Conveyancing Calculator provided by Hoowla could not have been simpler.  The service provided by them from beginning to end was professional and understandable.  Our clients can access our quotes quickly and without complication at any time.  This is saving our employees a great deal of time and makes our services efficient.  We enjoy using the service and can rely on the quotation produced to be accurate. Jane Cousins, Senior Solicitor and Head of Conveyancing and Wills & Probate, Williamsons Solicitors.

Hoowla promotes a modern approach to conveyancing with case management software that includes full accounts and invoicing, precedents and letters, search ordering, Land Registry integration, online SDLT submissions, dashboard reporting and more. Estate agents and home-movers have access to tools that offer a new level of interaction and communication they come to expect in today’s world.

For further information please call 01792 687146 or email tom@hoowla.com.

Hoowla’s sales progression software has helped to transform Caroline Hall’s progress chasing business EPC Essex.

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“I have had my business transformed by using the Hoowla’s online conveyancing software for Sales Progression. The system is straightforward, easy to grasp and more importantly reliable. The Estate Agents can have clear updates on all cases and it enables me to not have to email them constantly. A great team with fantastic back up with any queries in the early days of use as once your are up and running its fantastic. I can not recommend this software highly enough.” Caroline Hall Essex, Owner, EPC Essex, Progress Chasing

Hoowla, an online conveyancing case management provider, also provides Sales Progression software which allows sales progressors, estate agents, mortgage brokers and industry providers to manage their pipeline of property sales. Hoowla keeps everyone in the loop throughout the conveyancing process through a modern, professional interface. Hoowla offers 24 hour support and works closely with customers, quickly integrating feature requests into the system at no extra cost.

For more information about Hoowla and to arrange a demo, email adam@hoowla.com or call 01792 687146.

Marcus Baum and their team of top notch conveyancers, committed to innovation and progression, were a perfect fit for Hoowla’s legal technology. They installed Hoowla’s conveyancing calculator on their website because they know what makes their clients happy.

“We really like the calculator because our clients are happy and they’re happy because it’s quick, easy and obligation free. Without it, they wouldn’t be able to enquire with such ease and often people like to know what is on offer before coming to us”

Annie Bacon, Conveyancing Secretary, Marcus Baum

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Hoowla’s conveyancing calculator lets you create compliant, professional conveyancing fee estimations, all in under a minute. It fit’s around your firm’s charging structure and your messaging and brand sits front and centre in your quotes.

There are no setup costs and the tiny annual fee makes it a no brainer if you’re looking to empower staff, save them time and increase business through your website. It even comes free for customers using Hoowla’s full legal software.

To find out more, arrange a quick 5 minute demo of the calculator, or simply get it setup today, call 01792 687146 or email tom@hoowla.com

Hoowla provides software to the legal industry, developed in the UK using the latest technology. They help law firms of all shapes and sizes around the country to modernise their offering, process more matters, improve communication and collaboration, reduce risk and manage compliance whilst providing a great customer experience along the way.

Key Property Lawyers chose to use Hoowla’s legal software to benefit their clients and save staff time. It has definitely had a positive impact on the firm. They installed Hoowla’s conveyancing calculator to empower their team to deliver instant estimates to clients and setup the calculator on their website to convert customers looking for conveyancing services. Hoowla’s legal software is being adopted by an increasing number of firms that understand the benefits modern technology provides.

There are no setup costs and the tiny annual fee makes it a no brainer if you’re looking to empower staff, save them time and increase business through your website. It even comes free for customers using Hoowla’s full legal software.

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“We have been very pleased with the Conveyancing Calculator. The Hoowla team were very helpful in setting it up for us exactly how we wanted it, and integrating it into our website. The calculator is so simple to use and our clients benefit as they get an instant estimate, at any time of day or night. As a firm it has saved us time, as we know we do not have to manually prepare an estimate, an email copy is instantly sent to the client. It has definitely benefited our business.” Martin Barnes, Accounts Manager, Key Property Lawyers.

Hoowla’s conveyancing calculator lets you create compliant, professional conveyancing fee estimations, all in a matter of minutes. It fit’s around your firm’s charging structure and your messaging and brand sits front and centre in your quotes.

To find out more, arrange a quick 5 minute demo of the calculator, or simply get it setup today, call 01792 687146 or email tom@hoowla.com

Hoowla provides software to the legal industry, developed in the UK using the latest technology. They help law firms of all shapes and sizes around the country to modernise their conveyancing offering, process more matters, improve communication and collaboration, reduce risk and manage compliance whilst providing a great customer experience along the way.

Hopkins Solicitors chose Hoowla’s legal software to save their conveyancing team time while increasing business through customer acquisition. They installed Hoowla’s conveyancing calculator empowering their team to deliver instant estimates to clients and setup the calculator on their website to convert customers looking for conveyancing services.

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Since we installed the Hoowla Conveyancing calculator on to our website it has saved our staff so much time! We no longer have to manually reply to quote requests. Customers can all get their quotes instantly saving them time. The tool was so easy to install and the team at Hoowla are always very helpful if you have a question or problem.  I would definitely recommend installing the Hoowla Conveyancing calculator on your website. Lisa Williams, Marketing Manager, Hopkins Solicitors LLP

Hoowla’s conveyancing calculator lets you create compliant, professional conveyancing fee estimations, all in a matter of minutes. It fit’s around your firm’s charging structure and your messaging and brand sits front and centre in your quotes.

There are no setup costs and the tiny annual fee makes it a no brainer if you’re looking to empower staff, save them time and increase business through your website. It even comes free for customers using Hoowla’s full legal software.

To find out more, arrange a quick 5 minute demo of the calculator, or simply get it setup today, call 01792 687146 or email tom@hoowla.com

A customer success story by Lincoln Licensed Conveyancer Adam Cheal, Owner of Fletcher Longstaff

There are few things more exciting and daunting than starting your own business. With just shy of a decade of experience specialising in residential conveyancing and property law, along with a wealth of local knowledge in Lincoln, I felt the time was right and the doors to Fletcher Longstaff opened in June 2015. There were many important decisions to make leading up to the launch and choosing the right Legal Software was one of them. A decision that has helped me lay the foundations of my firm.

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“Hoowla’s business model was a perfect fit for me”

The costs associated with installing most case management systems on the market are eye watering. It’s risky being locked into lengthy contracts and I wasn’t looking forward to spending thousands of pounds in upfront costs. Hoowla has no setup costs and is pay per case. I didn’t pay them a penny until my first cases were completing. By that time I was up and running and had generated a healthy case pipeline. This really helped with cash flow and was something I simply didn’t have to worry about. An added bonus with Hoowla’s pricing model is their mantra ‘we only get paid when you do’. If a case falls through, Hoowla doesn’t charge me.

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“I wanted software that just worked when and where I needed it”

I wanted a case management system that didn’t require me to have any unnecessary technical knowledge, purchase servers that gather dust and hire IT consultants. Hoowla’s legal software’s delivered completely online, with nothing to install ergo nothing for me to worry about. Their team helped me get setup and trained me for free. I view Hoowla as an extension to my team, available to answer any questions and always happy to help. Hoowla doesn’t stand still. They regularly add new features and are always ready to listen to my suggestions.

“I don’t know how firms still manage without case management software, especially when caseloads rise and the pressure starts to mount”

My time is precious and a lot of you will appreciate that running your firm and managing a pipeline of files requires supreme organisation. Now I’m running on full steam, I can safely say I would not be handling the volume of cases I have without Hoowla. From the point I open a case, all my letters are prepared ready to send and the workflow, tasks and to-do lists mean I always know how files are progressing. They’ve linked up with most of the services I rely on so they can be performed right from within the software. I can order searches in a few button presses and have them upload to the case automatically, do AML checks of which I get one free with every case, order Land Registry searches and submit Stamp Duty. Efficiency is key and Hoowla is continually helping me to shave time off every case.

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“Hoowla’s software has helped me form strong partnerships with my local estate agents”

Using Hoowla’s built in conveyancing calculator I can provide local estate agents with a facility to create instant estimates for clients which in turn refers those clients to me. This process takes seconds. By removing all of the barriers involved in providing estimates we all save so much time, it empowers my partnered agents and the client gets what they want instantly. This has proved a real winner all around!

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We absolutely love Hoowla. It assists both agents and solicitor’s alike cutting down on the amount of calls between the two. Updates can be seen at a glance, clients also have commented on the ease of using the site which allows them to check progress even when the office for agents/solicitors are closed. Messages can also be sent direct from your own file allowing an almost instant reply. Angela Powell MNAEA, Sales Progressor, Starkey & Brown

 “Hoowla helps me deliver on my brands promise”

It was important for my brand, Fletcher Longstaff, to have a professional modern look and feel and a clear brand message. My offer centres on proactive communication, something that’s so important in conveyancing. I needed a case management system that would support this approach. Built into the heart of Hoowla is their online case tracking facility which hasn’t been an afterthought. The experience I get using Hoowla is the same experience that my clients, introducers and anyone else involved in the case gets.

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Hoowla is very useful and saves us a lot of time. I can clearly see what Adam’s been doing and where we are at with each property. We both have more time to talk to our clients instead of chasing each other, especially on Fridays! Valda Mardle, Lovelle Estate Agency, Lincoln

My introducers know when I have won the work, they are instantly invited to track the progress of cases. They can see exactly where in the process we are. This isn’t something I have to actively remember to update, it is the system I use. By me simply working I am keeping everyone updated. They don’t chase me for updates, they get all they need from Hoowla. It saves no end of time. Our clients get exactly the same experience as well! I am delivering on my brand promise.

For more information about Hoowla and to arrange a demo, email tom@hoowla.com or call 01792 687146.

Edward Mellor sought to provide an enhanced and tailored conveyancing experience for their clients, strengthen relationships with their panel of local conveyancing solicitors and improve business intelligence around the large volume of transactions their agency generates. They embedded Hoowla’s cloud based conveyancing panel management software at the start of 2015 to achieve just that.

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Hoowla’s panel management software is used by over 70 members of Edward Mellor’s team along with their panel of conveyancing solicitors and their clients. Hoowla generates instant conveyancing quotes for home-movers and refers them directly to Edward Mellors panel firms. Edward Mellors team monitor successful instructions and help win work for their solicitors, all supported and streamlined by Hoowla’s conveyancing technology. A suite of business intelligence reports provide detailed insight from quotes right through to completions across the agency. Built in accounts ensure all financial matters linked to referrals are covered too.

Edward Mellor’s panel of conveyancing firms have also embraced Hoowla’s conveyancing technology by adopting their case management software to progress cases from instruction through to post completion. The firms spared no time embedding the software into their practices and quickly familiarised themselves with Hoowla. The intuitively designed software and round the clock support from the Hoowla team ensured the transition went smoothly.

Suzanne Wharton, Operations Manager at Edward Mellor comments; “Our staff and the solicitors in our panel find it easy to use and it has streamlined the process of referring clients to our panel. With complete visibility of the progression of all of our properties we can quickly react to anything that may slow down progress and step in to support our panel firms. Hoowla helps us maintain a great working relationship with our solicitors and provide a fantastic conveyancing experience for all of our clients. The back-office set up is also very easy to use, including setting up users, managing invoicing and reporting. The team at Hoowla have been supporting us every step of the way, listening to our feedback and have been quick to react and enhance their service incorporating our ideas.”

Adam Curtis, CEO of Hoowla, comments; “We’ve worked closely with the team at Edward Mellor, with every member of their panel and most importantly listened to their feedback to ensure Hoowla really delivers results for them. Our customisable workflow technology has allowed Edward Mellor and their panel firms to really tailor the home-moving experience for their clients. Our team thoroughly enjoys working with such a modern, progressive agency and group of conveyancing firms.”

Hoowla now helps to keep Edward Mellor and their clients in the loop on the progress of all their property transactions. The home-moving experience has been enhanced with the team regularly seeing clients log in for updates on their case, to ask questions and provide information. Everyone benefits from access to the online case tracking and collaboration tools and an improved level of transparency Hoowla brings.

Hoowla, an online conveyancing case management provider and recognised alternative to the Law Society’s Veyo platform, also provides panel management software which allows estate agents and mortgage brokers to manage their own private panel of solicitors. Hoowla keeps everyone in the loop throughout the conveyancing process through a modern, professional interface. Hoowla offers 24 hour support and works closely with customers, quickly integrating feature requests into the system at no extra cost.

 

 

Lincoln Property Lawyers Fletcher Longstaff have selected Hoowla’s case management software to support their strategy in delivering a first class modern conveyancing service for their clients and colleagues.

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With no initial financial outlay, Hoowla’s pay per case fee structure with no setup charge made the decision in selecting Hoowla a no brainer and ideal for any new conveyancing firm starting up business.

Fletcher Longstaff will benefit from Hoowla’s conveyancing quote calculator to generate quick conveyancing quotes for prospective clients. This includes a self-service calculator on their website allowing home-movers to receive an automatic quote whilst all associated information is sent instantly into Hoowla, alerting the team at Fletcher Longstaff to follow up. They will also join Hoowla’s panel which targets home-movers looking for conveyancing quotes.

Hoowla’s conveyancing software provides home-movers and estate agents with access to communication and information tools that support Fletcher Longstaff in instructing and progressing files. This unrivalled level of functionality in case management software helps the team deliver their vision of a professional modern service for all their clients.

Adam Cheal, Director at Fletcher Longstaff comments, “I have found Hoowla and their quote engine to be invaluable in the setup of my firm and the implementation of my website and my vision. I feel it is vitally important that clients can receive all services as and when they want them and for clients to be able to obtain an instant quote in a matter of seconds can only be a good thing. This also ties in nicely with using Hoowla’s case management system as the two link together very nicely and will ultimately provide clients with a much better service. I cannot recommend the system enough”.

Hoowla promotes a modern approach to conveyancing with case management software that includes full accounts and invoicing, precedents and letters, search ordering, Land Registry integration, online SDLT submissions, dashboard reporting and more. Estate agents and home-movers have access to tools that offer a new level of interaction and communication they come to expect in today’s world.

For further information please call 01792 687146 or email tom@hoowla.com.

Reemans Solicitors covering conveyancing in Hounslow and wider areas have embraced technology by choosing to use Hoowla’s conveyancing platform. From agreeing to proceed, within less than a day Reemans Solicitors were all set up and ready to go including having the conveyancing quote calculator installed on their website.

“I am very pleased with your systems simplicity and your support. I am equally pleased with the considerable time saving in handling clients requiring a quotation. I am pleased that the “button” can be tailored and you guys are around to respond quickly to this. Keep up the personal touch.”

Tony Virdee – Director and Solicitor

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